Here are shortcuts to Pause Your Membership and/or Cancel Your Membership. Membership contract terms are below... 

Flow Membership Agreement

This Agreement (“Agreement”) for a Flow Membership (“Membership”) between Flow Yoga Center (“Flow”) located at 1450 P. St., NW Washington DC 20005 and <CLIENTNAME> became (or becomes) active on <CONTRACTSTARTDATE>.

MEMBERSHIP BENEFITS (for full unlimited monthly & annual memberships only)
With an active unlimited Membership (not including virtual-only memberships), you’ll enjoy all of Flow’s membership perks & benefits (flowyogacenter.com/memberbenefits#perks).

AUTO-PAYMENTS (for recurring memberships only)
You agree to leave a valid credit or debit card on file with Flow, and authorize Flow to charge your card automatically <RECURRINGPAYMENT> each month/year. The card you used to initiate this agreement ends in <LASTFOURDIGITS>. 

FULL AGREEMENT TERMS & UPDATES
You’ve read, understand and agree to the full terms of this Agreement (flowyogacenter.com/membership-terms). Flow reserves the right to amend the terms of this Agreement at any time, and the full terms - as updated by any changes - will be located here. (Cancel anytime. No strings attached. All month-to-month Memberships can be terminated free of charge at anytime, using the cancellation form below.)

VALID CREDIT OR DEBIT CARD
You agree to leave a valid credit or debit card on file with Flow for the duration of your membership. If your card number changes, expires, or you have a change of address, you must update your information in your Flow account (flowyogacenter.com/myaccount), or notify us in writing at happiness@flowyogacenter.com at least 5 days before your next scheduled monthly payment so that we can update your information for you. A $10/month penalty fee may be assessed if your card information is not updated and your scheduled monthly auto-pay is unsuccessful. Flow reserves the right to cancel your Membership after any unsuccessful charge attempt. Flow is not responsible for any fees assessed by your bank or credit card provider for lack of funds, overcharges, or any other fees.

STUDIO POLICIES

You’ve read, understand and agree to all current studio policies listed at Flow’s Studio Tips & FAQs (flowyogacenter.com/flowfaq) - including making and cancelling class reservations, arrival time for class, etc.

PAUSING YOUR MEMBERSHIP

Traveling for an extended trip? Immersed in a time-consuming project? Just need a temporary break from your practice? Whatever the case may be, we’re happy to pause your Membership as often as you like.

  • FREE pauses for Injury/Illness/Pregnancy: If you’re unable to practice as the result of injury, illness, or pregnancy there is no fee to pause. Please just fill out the form below and be sure to let us know why in the “reason for pause” section. When you're ready to resume your practice, we'll ask you to email us a doctor's note, indicating that you've got a clean bill of health to resume practice. Please email that note to happiness@flowyogacenter.com and allow 48 hours for us to re-activate your account.

  • The Fee. Except for Injury/Illness/Pregnancy-related pauses (which are always FREE), there is a $10.00 monthly fee to pause your membership. Pausing allows you to retain your existing membership rate indefinitely. The pause fee will be charged to the credit card you have on file with us for the duration that your membership is on pause.

  • 5 Days Notice Please. Kindly submit your pause request at least 5 days before the desired start date of your pause. If we receive your pause request less than 5 days prior to the date you'd like your pause to begin, and you are charged your monthly membership fee before the pause is made, not to worry. You won't lose a single day of value on your Membership. We'll simply hold this payment as a credit on your account, and apply it on your next payment date after your pause ends. (Flow regrets it cannot refund this charge back to your credit card.)

  • HERE IS THE PAUSE REQUEST FORM (flowyogacenter.com/member-pause).

 

TERM & CANCELLATIONS

  • Month-to-Month Memberships: Most month-to-month Memberships will auto-renew each month indefinitely until you terminate your contract. The one exception is our discounted "Student Special" Membership. This membership will auto-renew each month for just the first 12 months that the pass is active (not including any time that the pass is paused, if applicable). So, if you're still a full-time student, after one year please visit Flow with your active student ID to renew at the then-current price.

    Cancel anytime. No strings attached. All month-to-month Memberships can be terminated free of charge at anytime, using the cancellation form below.

    5 Days Notice Please. Kindly submit your cancellation request at least 5 days before your next scheduled auto-payment date. If we receive your request less than 5 days prior to this date, your next month’s fee will be charged. We’re sorry but we don’t offer pro-rated refunds for cancellations processed after your most recent auto-payment. 

  • Annual & 6-Month Memberships: Annual and 6-Month memberships are steeply discounted and remain active for 12 or 6 months. They may not be terminated prior to the end of the full term. But, for annual memberships that renew each year, you are free to cancel anytime prior to the following year’s renewal date. We will contact you one month before each annual renewal (at the email and mobile # on your account with us) to remind you about your up-coming renewal and offer you the option to terminate free of charge.

  • HERE IS THE CANCELLATION REQUEST FORM (flowyogacenter.com/staywithus). All cancellation requests must be made through this form, so that we have a record of your request.


Whew! With all the legalese out of the way, we wanted to thank you again and wish you all the best as you enjoy your Membership. If you have any questions or if there’s anything at all we can do for you, please contact us at your convenience at happiness@flowyogacenter.com.